• Technical Support Specialist II

    Location US-AZ-Phoenix
    Job ID
    2018-98913
    Institution
    DeVry University
    Department
    Information Technology
    Employment Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Opportunity at a Glance

    As the Technical Support Specialist II, you are a Tier 2 support technician possessing advanced technical skills and knowledge.  You support classroom and back office operations.  Additionally, you supports all equipment and services at the campus and associated campuses/remote locations.

    Responsibilities

    •  Provide Tier 1 & 2 support to the campus and associated campuses/remote locations.
    • Coordinate daily inspections of classroom equipment and process repair tickets accordingly.
    • Build images and software packages to deploy.
    • Assist Student Workers and other support technicians with Student Help Desk support issues.
    • Assist in the supervision of Student Workers and/or temporary workers.
    • Ensure that lab equipment is meeting the requirements of the Academic delivery.
    • Assist in maintaining lab security of equipment and software at all sites.
    • Assist with network, sever, and telecommunication support. 
    • Follow standard operating guides and ensure compliance.
    • Participate in training and evaluative sessions and recommend methods to improve lab environments.
    • Perform troubleshooting and support functions for staff, students, and faculty.
    • Complete other duties as assigned.

    Qualifications

    •  Associate’s degree in a technical field preferred.
    • 2 years of experience with desktop support or in a help desk.
    • 2 years of experience with Microsoft Active Directory in a large network environment.
    • MCP and A+ certification desired.
    • Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
    • Advanced PC troubleshooting skills.
    • Good working knowledge with Hardware/Software installation in a network environment.
    • Entry level experience with networking, data, and voice systems.
    • Knowledge of printer troubleshooting and repair.
    • Experience with classroom equipment a plus.
    • This position may require occasional evening and weekend work.
    • Ability to lift up to 50 lbs.


    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Chamberlain University, DeVry University and its Keller Graduate School of Management, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

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