Technical Support Specialist II

US-CA-Folsom
Job ID
2017-96162
Institution
DeVry University
Department
Information Technology
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

The Technical Support Specialist II is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. The Technical Support Specialist II role supports all campus equipment and services at the campus and associated campuses/remote locations.

Responsibilities

 

  • Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
  • Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
  • Builds images and software packages to deploy.
  • Assists Student Workers and Support Tech I with Student Help Desk support issues.
  • Assists in the supervision of Student Workers and/or temporary workers.
  • Ensures lab equipment is meeting the requirements of the Academic delivery.
  • Assists in maintaining lab security of equipment and software at all sites.
  • Assists with network, sever, and telecommunication support. 
  • Follows standard operating guides and ensures compliance.
  • Participates in training and evaluative sessions and recommends methods to improve lab environments.
  • Performs troubleshooting and support functions for staff, students, and faculty.
  • Completes other duties as assigned.

Qualifications

 

  • Associate’s degree in a technical field preferred.
  • 2 years of experience with desktop support or in a help desk.
  • 2 years of experience with Microsoft Active Directory in a large network environment.
  • MCP and A+ certification desired.
  • Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
  • Advanced PC troubleshooting skills.
  • Good working knowledge with Hardware/Software installation in a network environment.
  • Entry level experience with networking, data, and voice systems.
  • Knowledge of printer troubleshooting and repair.
  • Experience with classroom equipment a plus.
  • This position may require occasional evening and weekend work.
  • Ability to lift up to 50 lbs.

INDEED1
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

The purpose of DeVry Education Group is to empower its students to achieve their educational and career goals. DeVry Education Group (NYSE: DV; member S&P MidCap 400 Index) is a global provider of educational services and the parent organization of American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Chamberlain College of Nursing, DeVry Brasil, DeVry University and its Keller Graduate School of Management, Ross University School of Medicine and Ross University School of Veterinary Medicine. These institutions offer a wide array of programs in healthcare, business, technology, accounting and finance.

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