End Point Technician

US-IL-Chicago
Job ID
2017-95979
Institution
Adtalem Global Education
Department
Information Technology
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment.  Activities include daily administration, set-up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.

Responsibilities

  • Timely installation and repair of computer system hardware, operating systems, software and peripherals.
  • Timely installation and configuration of VOIP telephones.
  • Provide onsite and offsite end user support.
  • Setup and configure A/V equipment for meetings.
  • Manages assigned service requests.
  • Maintain inventory accuracy of computer hardware.
  • Tests new software and hardware for compatibility.
  • Escalates high impact or VIP technology issues.
  • Maintains and builds positive customer relationships.
  • Provide training on PC use, connecting to corporate network, and peripheral usage.
  • Participates as a technical resource needed in both large and small projects.  
  • Develops, documents, and implements technology policy and procedures.
  • Works closely across IT teams to ensure effective communication and project escalation.
  • Completes other duties as assigned.

Qualifications

Critical features of this job are described under Essential Duties and Responsibilities. They may be, however, subject to change at any time due to reasonable accommodation or other reasons.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience.
  • Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment.
  • Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
  • Knowledge of hardware component repair (desktop, notebook, printer).
  • Knowledge of the major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
  • Experience using SCCM (MDT/OSD) for imaging PCs.
  • Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue and Configuration Manager).
  • Experience troubleshooting Macintosh OSX.
  • Experience supporting mobile devices (Blackberry, Window Mobile, Android, Apple iOS).
  • Knowledge of Microsoft Exchange mailbox management.
  • Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.
  • Strong analytical skills with demonstrated problem solving ability.
  • Self-starter with the ability to independently resolve problems.
  • Ability to perform effectively in a fast paced environment with short timelines.
  • Ability to maintain high quality of work while supporting multiple critical projects.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Chamberlain University, DeVry University and its Keller Graduate School of Management, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

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