Technical Support Specialist III

US-CO-Westminster
Job ID
2017-94429
Institution
DeVry University
Department
Information Technology
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

 The Technical Support Specialist III is a Tier 2 support technician with experience in supporting a campus and associated/remote locations along with exceptional technical skills and knowledge of supporting classroom and back office operations. The Technical Support Specialist III is a lead role that can handle escalated issues, assist with training support staff including student workers, and has the ability to communicate with internal and external resources.

Responsibilities

 

  • Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
  • Assists with supervising all employees, including Student Workers and/or temporary workers in the department.
  • Assists in the development of the Technology Support Plan.
  • Monitors support queues and ensure Service Levels are met.
  • Acts as the Subject Matter Expert for Academic and Student technologies, including eCollege, iLabs, and various program specific technologies.
  • Assists with the capital budgets, identifies hardware and software needs.
  • Responsible for asset management of all hardware and software at the Metro and its branch locations. Keeping an inventory and tracking log.
  • Responsible for campus software licensing compliance.
  • Assists in training IT staff and faculty on new tools, processes, and systems.

Completes other duties as assigned.

Qualifications

 

  • Associate’s degree in Computer Science or a related technology field required, Bachelor’s degree preferred.
  • 3-5 years of experience with desktop support or in a help desk.
  • 2 years of experience with Microsoft Active Directory in a large network environment.
  • MCP and A+ certification desired.
  • Advanced knowledge of Microsoft Operating Systems, installation, and troubleshooting.
  • Expert troubleshooting skills of infrastructure technologies; networks, telecommunications, and end-user related devices.
  • Knowledge of IT Service Management a plus.
  • Experience providing support in a remote environment.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Superior organization, periodization, self-motivation, and problem resolution skills.
  • Ability to analyze problems and recommend solutions.
  • Strong technical and analytical skills.
  • This position may require occasional evening and weekend work.
  • Ability to lift up to 50 lbs.



We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Chamberlain University, DeVry University and its Keller Graduate School of Management, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

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