As the IT Service Delivery Manager, your will be responsible for the ongoing services that are delivered in support of the organization’s strategic goals. You oversee and manages IT vendor governance and monitor performance standards/metrics at an enterprise level. You function as the point person for all IT services and daily operations and monitor the vendor service level agreements against contract terms. You serves as the primary liaison between IT vendors and the organization. You work with IT Leadership and participate in the development and execution of our three- year IT strategy. You facilitate regular communication concerning IT services to ensure key performance indicators are achieved and maintained. Acting as the primary contact, you own the daily relationships and communication with business partners and vendors.
Strategic Vendor Management
Process and Procedures
Completes other duties as assigned.
Critical features of this job are described under Essential Duties and Responsibilities. They may be, however, subject to change at any time due to reasonable accommodation or other reasons.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.
The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Chamberlain University, DeVry University and its Keller Graduate School of Management, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.