Student Support Advisor - Addison, IL

US-IL-Addison
Job ID
2017-93906
Institution
Chamberlain College of Nursing
Department
Student Finance
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

As the Student Support Advisor you are responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance and service-related areas. You will provide support and advocacy as needed for students throughout the student lifecycle. Additionally, you are responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio.

Responsibilities

In this role, you will:

  • Support the new student intake process by working with admissions to answer incoming student questions, providing a thorough review of program and student costs and outlining all possible options to fund their education
  • Create and confirm an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school
  • Continuously review student accounts to advise students on their financial eligibility
  • Use a high level of discretion and independent judgment
  • Continuously evaluate the academic and financial plans throughout the student lifecycle and make appropriate adjustments to ensure successful student outcomes
  • Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students
  • Document all interactions in the appropriate institutional systems
  • Analyze student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes
  • Coach students to explore alternatives to overcome barriers to persistence or graduation
  • Make appropriate resource referrals when necessary
  • Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
  • Maintain a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations
  • Comply with applicable federal and state laws
  • Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization
  • Promote student self-service tools during advising sessions and new student orientation
  • Engage students through a variety communication channels including video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution
  • Complete other duties as assigned

 

 

 

Qualifications

  • Bachelor’s degree required
  • Outstanding customer service skills with 1+ years of customer service or related experience required
  • 1 year or more of experience in Higher Education is desirable
  • Ability to work a variety of office hours including evenings and weekends
  • High level of interpersonal, communication and problem solving skills
  • Ability to work independently as well as function as part of a team
  • Must be a self-starter with the ability to prioritize effectively
  • PC skills in Microsoft Office, Internet applications and database software. Experience with Student Financial Aid software application a plus
  • Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

 

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Chamberlain University, DeVry University and its Keller Graduate School of Management, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

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