Director, Student Central (Loop & Campbell in Chicago)

US-IL-Chicago | US-IL-Chicago Loop
Job ID
2017-92653
Institution
DeVry University
Department
Student Central
Employment Type
Regular Full-Time
FLSA Status
Exempt

Opportunity at a Glance

The Dean of Student Central is responsible for ensuring a positive student experience recognizing student needs and implementing the functional and group level strategies in support of student success.  As an integral member of the Student Central group leadership team, reporting directly to the Group Director, this leader manages 8 – 10 Student Support Advisors located across multiple locations, and may manage an Assistant Director as well as Operations Support Coordinators. Leads day to day operations and handling of all student issues, as well as assessing and measuring the effectiveness of services provided. This leader exemplifies TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities

  • In conjunction with the Group Director of Student Central and Group President, ensures that objectives, plans, policies, practices and actions are consistent with the overall Student Central standard operating procedures.
  • Analyze and manage to team performance metrics against the functional objectives for new, continuing and resuming students. Identifies strengths, opportunities and action plans for improvement, if needed, in support of driving vision and purpose and fostering colleague engagement.
  • Communicates, trains and ensures compliant usage of Home Office technology, service and product related initiatives.
  • Through daily and weekly observation, coaches, motivates and provides performance feedback to team members to foster a student-focused culture of CARE.
  • Leads a team of Student Support Advisors as direct reports and manages the attraction, retention, performance and development.
  • Executes the Group Student Central strategies by leading day to day operations of the team to ensure efficient delivery of services to students in accordance with Service Level Agreements.
  • Identify triggers and trends across student populations indicating a need for proactive outreach to obtain a better understanding of challenges and successes utilizing Inspire for Advisor.
  • Functions as a subject matter expert regarding all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws.
  • Through effective scheduling, leads day to day operations of the team to ensure efficient delivery of services to students. Regularly evaluate phone care metrics to ensure availability of support for students, knowing when to adjust appropriately to balance student needs

Key Success Factors

 

Strategic Skills

  • Makes good decisions; Most of the solutions and suggestions turn out to be correct and accurate when judged over time.

 

Personal and Interpersonal Skills

  • Seen as a team player; easily gains trust and support of peers; Encourages collaboration; Can solve problems with peers with minimum noise
  • Dedicated to meeting the expectations and requirement of internal and external customers.
  • Acts with customers in mind; Gets first-hand customer information and uses it for improvements in services
  • Blends people into teams when needed; creates strong morale and spirit on the team; Fosters open dialogue

 

Operating Skills

  • Provides challenging stretch assignments.
  • Holds frequent development discussions and is aware of each person’s career goals.
  • Sets clear objectives and measures; monitors process, progress and results

 

Courage:

  • Deals with problem direct reports firmly and in a timely manner.
  • Assembles talented staff; hires the best people available

 

Energy and Drive

  • Can be counted on to exceed goals successfully

 

Organizational Positioning

  • Effective in a variety of formal presentation settings
  • Commands attention and can manage group process during the presentations
  • Effective both inside and outside the organization, on both cool data and hot and controversial topics

 

Competencies

  • Decision Quality
  • Peer Relationships
  • Developing Direct Reports and Others
  • Managing and Measuring Work
  • Confronting Direct Reports
  • Hiring & Staffing
  • Drive for Results
  • Presentation Skills
  • Customer Focus
  • Building Effective Teams

 

Completes other duties as assigned.

Qualifications

  • Bachelor’s degree required, Master’s preferred.
  • At least 3+ years of relevant experience required.
  • Multi-site or remote management preferred; experience in regulated environment preferred
  • Knowledge of principles, practices, methodologies and procedures for student academic advising and financial aid.
  • Ability to work a variety of office hours including evenings and weekends, on campus and remote.
  • Working knowledge of Title IV


We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Chamberlain University, DeVry University and its Keller Graduate School of Management, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

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