• Information Technology End Point Technician

    Location US-IL-Downers Grove
    Job ID
    2019-110148
    Institution
    Adtalem Global Education
    Department
    Information Technology
    Employment Type
    Regular Full-Time
    FLSA Status
    U.S. - Non-Exempt
  • Opportunity at a Glance

    The End Point Technician is responsible for delivering an excellent computing experience for a dynamic, global, high impact community, by performing installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment, as well as maintaining and improving the End User experience. Activities include daily administration, set-up, configuration, maintenance, monitoring, and troubleshooting.

     

    Our company is dedicated to excellent student outcomes. Our colleagues are expected to be invested in this mission, and meet challenges with creative thinking, professionalism and a bias for action. Successful colleagues in our organization are decisive problem solvers, comfortable with a dynamic pace, and possess remarkable communication and customer service skills.

    Responsibilities

    • Exercise strong customer service skills to build business relationships with end users.
    • Resolve customer issues with effective problem-solving skills.
    • Provide support across multiple levels within the organization, including executive leadership.
    • Anticipate user needs through experience and knowledge of best practices, implementing a consistent roadmap for End User Computing that encompass People, Process, and Technology.
    • Demonstrate high standards for End User Support Services.
    • Timely installation and repair of computer system hardware, operating systems, software and peripherals.
    • Timely installation and configuration of VOIP telephones.
    • Provide onsite and offsite end user support.
    • Setup and configure A/V equipment for meetings.
    • Manages assigned service requests.
    • Maintain inventory accuracy of computer hardware.
    • Tests new software and hardware for compatibility.
    • Escalates high impact or VIP technology issues.
    • Maintains and builds positive customer relationships.
    • Provide training on PC use, connecting to corporate network, and peripheral usage.
    • Participates as a technical resource needed in both large and small projects.  
    • Develops, documents, and implements technology policy and procedures.
    • Works closely across IT teams to ensure effective communication and project escalation.
    • Completes other duties as assigned.

    Qualifications

    • BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience.
    • Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment.
    • Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
    • Knowledge of hardware component repair (desktop, notebook, printer).
    • Knowledge of the major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
    • Experience using SCCM (MDT/OSD) for imaging PCs.
    • Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue and Configuration Manager).
    • Experience troubleshooting Macintosh OSX.
    • Experience supporting mobile devices (Blackberry, Window Mobile, Android, Apple iOS).
    • Knowledge of Microsoft Exchange mailbox management.
    • Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.
    • Strong analytical skills with demonstrated problem solving ability.
    • Self-starter with the ability to independently resolve problems.
    • Ability to perform effectively in a fast paced environment with short timelines.
    • Ability to maintain high quality of work while supporting multiple critical projects.

    .

    We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

    Who We Are

    The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Chamberlain University, EduPristine, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

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