• Learning Operations Manager

    Location US-WI-Brookfield
    Job ID
    2019-110076
    Institution
    OnCourse Learning
    Department
    Operations
    Employment Type
    Regular Full-Time
    FLSA Status
    U.S. - Non-Exempt
  • Opportunity at a Glance

    In support of the company mission, the Learning Operations Manager is responsible for managing all daily operations of administering mortgage live webinars, Online Instructor Lead (OIL) courses, and live mortgage courses.  Including session scheduling, instructor hiring/training/scheduling, and the delivery of this training in accordance with applicable regulations and through our various technology platforms (OCD, GoToWebinar, etc).

     

    The employee is expected to adhere to ethics, policies, and practices as established by OnCourse Learning.

    Responsibilities

    1. Manage and organize the operations of OnCourse Learning mortgage webinars, including equipment set-up, monitoring class registrations, GoToTraining set-up, communication with students and instructors, student course attendance/progression, closing the webinar, certificate of completions, absentee students, and post-webinar management.
    2. Oversee the mortgage OIL and live class instruction groups.
    3. Create processes and procedures to facilitate the efficient, effective, engaging and compliant delivery of all our mortgage session-based courses.
    4. Review NMLS and webinar surveys weekly to find solutions to client concerns and issues.
    5. Manage facilitators’ schedules and performance standards.
    6. Facilitate or monitor a webinar class at least once a week to keep up on the functionality and student interaction of the courses and as a facilitator back-up.
    7. Manage all technical changes to mortgage webinar, OIL and live classes and train staff on all changes as they occur.
    8. Oversee the OnCourse Direct platform for webinar, OIL, and live classes and work with the IT Dept. to resolve issues.
    9. Responsible for setting up GoToWebinar/webcams for each live CE class and training instructors.
    10. Oversee the operations of the “clock system” for each live class, including setting up iPads, training instructors, contact for technology iPad issues, downloading/distributing reports to colleagues.
    11. Work to develop and implement new procedures that will improve efficiency and customer experience or meet requirements handed down by the NMLS.
    12. Other duties as assigned.

    Qualifications

    • Bachelor’s Degree or 2+ years of related experience
    • Ability to work efficiently in a high-demand, team-oriented and fast-paced environment required
    • Excellent problem-solving and management skills required
    • Solid communication and interpersonal skills required
    • Ability to maintain customer confidentiality is must
    • Ability to express ideas in a clear and concise manner
    • Ability to think tactically and identify significant success factors  

    .

    We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

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    The Good Stuff: Why Join OnCourse Learning?

    • Company Culture: innovative, collaborative, fast-paced, welcoming, challenging, fun, and we encourage work-life balance.
    • Competitive salary with company-wide bonus program for a little extra icing on the cake.
    • Excellent Benefits and Additional Perks: medical, dental, vision, 401(k) with company match, HSA, life insurance, short-term and long-term disability, jeans at work every day, and more!
    • Paid Time Off for your vacations, adult proms, mental health days, Comic-Con, etc. :)
    • Professional Development: training, project opportunities, and advancement potential.
    • Visit our awesome website to learn more: oncourselearning.com

    Who We Are

    The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Chamberlain University, EduPristine, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

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