• Senior Operations Analyst

    Location US-FL-Miami
    Job ID
    Employment Type
    Regular Full-Time
    FLSA Status
    U.S. - Exempt
  • Opportunity at a Glance

    We are looking for an energetic, creative, customer-oriented professional who enjoys solving technical problems and using ingenuity to help us develop solutions to meet our strategic goals, grow our membership and deliver excellent service/products.


    As this position supports a wide range of business, systems and process functions, the successful candidate will lead and manage responsibilities as an operations analyst and serve as a Subject Matter Expert (SME) in at least two of the following areas: process improvement and business support. Typical responsibilities includes but not limited to the following:

    Essential Duties and Responsibilities

    • Coordinates information system projects with management, business unit end-users, colleagues, service providers, and vendors.
    • Support business units with continual analysis of systems with emphasis on adding value to or streamlining processes.
    • Maintain productive operational relationships with third-party service and systems providers.
    • Act as both a business and a technical subject matter expert for all of our applications (internal or customer facing).
    • Conduct ad-hoc administration tasks over our internal systems and applications (Salesforce) to deliver both customer support and customizations while adhering to change management.
    • Supports our Data Analytics team in delivering data analysis and delivering automated reporting solutions for the business.
    • Lead or serve as a project manager or technical advisor for new product launches.
    • Provides project management and support throughout the organization, including planning, testing, and implementing system enhancements, upgrades, and conversions.
    • Translates business needs into technical requirements while understanding business issues and data challenges of the organization.
    • Remains current on systems availability and releases, identifying opportunities for system enhancements resulting from new product functionality.
    • Ensures business systems adhere to all information security, risk, and compliance policies and standards, and completes vendor due diligence reviews and assessments as assigned.
    • Serves as primary contact for internal audits and regulatory examinations, with responsibility for remediation of related findings.
    • Cultivates productive operational relationships with third-party service and systems providers, including our corporate Information Technology colleagues.


    Assumes other duties/responsibilities as assigned by the Operations Manager.


    • Bachelor's degree preferred with a minimum of 5 five years’ experience in similar roles.
    • Proven practical expertise and experience working with Salesforce, including administration, and delivering customizations.
    • Proven practical experience in data analysis, delivering complex reports, KPIs, and analytics using commercially available tools (SQL experience is a plus).
    • Proven project management experience executing process improvements.
    • Analytical, with excellent problem solving skills focused on credit union and/or retail banking systems.
    • Self-motivated with the ability to multi-task in a fast-paced environment and be flexible to adjust with changes in business needs.
    • Demonstrated ability to anticipate and solve practical problems and/or resolve issues.
    • Possess exceptional collaboration, listening, written and verbal communication skills.
    • Ability to effective communicate knowledge to all levels of the organization, from less experienced team members to members of executive management.


    We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

    Who We Are

    The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Chamberlain University, EduPristine, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.


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