• Senior Systems Analyst - Salesforce Administration

    Location US-IL-Downers Grove
    Job ID
    2019-109696
    Institution
    Adtalem Global Education
    Department
    Information Technology
    Employment Type
    Regular Full-Time
    FLSA Status
    U.S. - Exempt
  • Opportunity at a Glance

    Senior Systems Analyst, Salesforce Administration

     

    In your role as the Senior Systems Analyst, Salesforce Administrator you will be responsible for developing and maintaining business applications built on the Salesforce.com platform for Adtalem supported institutions.  This role focuses on configuration within a highly customized Salesforce org that supports the student life cycle. 

    Responsibilities

    In this role, the Senior System Admin will meet the following requirements:

     

    • Understand Lightning Component Framework and help drive the move from Classic
    • Act as a key member of the CRM Center of Excellence (COE) and implement improvements and designs to the existing and future CRM architecture.
    • Provide strategic consulting of best practices, training programs, and the use of CRM applications.
    • Create and customize Salesforce using workflows, process builders, assignment rules and validation rules and identify areas where code would be needed - all while employing Salesforce and client best practices.
    • Drive end-user adoption by assisting in day-to-day Salesforce CRM support for over 5000 users.  This includes management of system upgrades, releases, and change control processes.
    • Respond to issues, change requests, and other administrative needs of Salesforce.com end users.
    • Gather business requirements and translate them into Salesforce changes and enhancements.
    • Develop system documentation and SFDC policies/procedures.
    • Train users on system functionality and new features.
    • Create and maintain reports and dashboards.
    • Drive CRM roadmap and enhancements to ensure they meet the strategic goals of the business.
    • Maintain data quality by identifying, deleting or merging duplicate records, cleansing and updating inaccurate data.
    • Maintain sandbox environments used for testing and training.
    • Assist in the implementation of security practices by monitoring login and user activity, auditing fields, profile access, security permissions and de-activating unneeded user accounts.
    • Complete regular internal audits of system.
    • Continuously improve Salesforce.com skills through professional development.

    Qualifications

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Bachelor’s degree in Computer Science or equivalent experience required, Master’s degree is a plus.
    • Minimum 8 years experience with various operating environments, toolsets, and methodologies.
    • Salesforce Certified Administrator and Platform Builder certifications are required.
    • Sales or Service cloud consultant or Advanced Administrator certification is strongly preferred.
    • 5 - 7 years’ experience with Salesforce.com required.
    • Knowledge of Salesforce programming languages such as Apex and Visualforce as well as Lightning Components.
    • Proven ability to examine processes, identify and implement efficiencies.
    • Comfortable with complementary tools and add-ins, such as: Apex Data Loader, Service Cloud, Community Cloud, Einstein/Wave Analytics, Pardot, DocuSign and other popular appexchange products.
    • ERP experience helpful Work in an agile environment and work across multiple projects if needed.
    • Good understanding of how and when to use out of the box Salesforce.com lead assignment rules and when to use custom code for lead assignment.
    • Ability to translate high level business requirements into Salesforce.com implementation requirements and design.
    • Professional experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles.

    .

    We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

    Who We Are

    The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Chamberlain University, EduPristine, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

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