As a Manager of operations, this position offers an exciting opportunity to lead high-profile customer-focused initiatives that either explore new experiences or transform existing experiences.
This role will focus on all aspects of operations and the end-to-end customer experience and execution, process improvement and customer-focused initiatives across ACAMS. This would include initiatives that explore and test new consumer opportunities in market and/or Voice of Customer (VOC) initiatives that seek to understand customer insights and drive change in the current customer experience. This position plays a pivotal role in understanding the consumer needs, data, and business priorities to diagnose and drive meaningful actions.
Key aspects of this role include:
Who you are: You have a passion for customers, are naturally curious, and enjoy developing new approaches What we are looking for:
Essential Duties and Responsibilities:
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.